Refund and Returns Policy for Sweetpea
Latest Update: December 20, 2024
At Sweetpea, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, our Refund and Returns Policy outlines how we handle returns and refunds. We aim to provide you with a smooth and hassle-free return experience. Please read this policy carefully to understand the process.
1. Return Eligibility
We accept returns on most items within 30 days of the delivery date. To be eligible for a return, the following conditions must be met:
- The item must be in its original condition, unused, and unworn.
- The product must be in its original packaging with tags attached.
- The item must be returned within 30 days of receiving your order.
We do not accept returns for the following items:
- Personalized or custom-made items
- Sale, discounted, or final clearance items
- Gift cards
2. How to Return an Item
If you wish to return an item, follow these steps:
Contact Us: To begin the return process, please reach out to our customer service team at contact@sweetpea.com. Include your order number and the items you would like to return.
Return Authorization: Once we confirm your return eligibility, we will provide you with instructions on how to return the item, including the return address.
Ship the Item Back: After receiving your return authorization, ship the item back to us. You will be responsible for return shipping costs unless the item is defective or incorrect.
Processing the Return: Once we receive the returned item, we will inspect it to ensure it meets our return criteria. If the return is approved, we will process your refund within 7-10 business days.
3. Refunds
If your return is accepted, we will process a refund to the original payment method. Please note that it may take up to 10 business days for the refund to appear on your account, depending on your bank or payment provider.
Partial Refunds: If the returned item is damaged, used, or not in its original condition, we reserve the right to issue a partial refund.
Non-Refundable Costs: Shipping costs are non-refundable, and you are responsible for the return shipping fees unless the item is defective or the wrong product was sent.
4. Exchanges
If you would like to exchange an item for a different size, color, or product, we recommend returning the original item for a refund and placing a new order for the desired item. This ensures you can get the right product quickly, as we cannot guarantee availability for exchanges.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at contact@sweetpea.com. We will arrange for a return and provide a full refund or replacement at no extra cost to you. Please provide photos of the damaged or defective item to help us resolve the issue more efficiently.
6. How to Contact Us
If you have any questions regarding returns, refunds, or exchanges, please contact our customer support team:
Sweetpea
Address: 789 Little Blossom Lane, Seattle, Washington, USA
Phone: +1 (206) 555-6789
Email: contact@sweetpea.com
Website: https://tinobabyclothes.com/
7. Changes to This Refund and Returns Policy
Sweetpea reserves the right to update or modify this Refund and Returns Policy at any time. Any changes will be posted on our website with the updated effective date. We encourage you to review this page periodically to stay informed about our policies.
By making a purchase on our website, you agree to comply with the terms outlined in this Refund and Returns Policy.